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Member Portal
This is your one-stop shop for all things related to your Alterwood Advantage health plan. Explore our portal essentials by checking claims status, your personalized care plan, or status of any authorizations for covered services.
On September 1, 2024, we launched Alterwood Advantage’s new member portal, packed with enhanced features to deliver a better and more seamless user experience. To ensure a smooth transition, the old portal has remained accessible, but access will officially end on August 31, 2025.
To continue accessing your account and information, simply head to the new portal and create a new account by clicking here if you haven’t already.
The Alterwood Essentials
Claim Status
View information about you health care claims. This includes details on the amount your doctor charged, the amount paid by Alterwood Advantage, and your financial responsibility.
Care Plans
If you are enrolled in a Care Management Program, you can view a copy of your personal care plan here.
Authorizations
Authorization for certain types of care can help to ensure that members receive the most appropriate treatment in a timely manner. Click here to view the status of any requests for services requiring an authorization that were submitted by you or your doctor.